You tap the camera icon under a Facebook post, choose a picture, and Facebook answers with a message that photo comments on this page are not allowed. It is a short message with no explanation. This guide covers what it most likely means, how to check it whether you are a visitor or the person who runs the Page, and what to try if the usual fixes do not work.
The short version
- It usually points to a Page setting. The Page appears to be set not to accept photos from visitors, so the same photo may work on another Page.
- Visitors cannot change it. Try a text-only comment, update the app, test another device, and message the Page if it matters.
- Admins can check their settings. Look at what visitors may post, and test while logged in as someone with no role on the Page.
- Facebook does not document this exact message. Menu names change, so use the search box in your settings rather than trusting a fixed path.
What “photo comments on this page are not allowed” means
The message appears when you try to attach a photo to a comment and the Page, or the post, is not configured to accept photos in comments. In nearly every report it is about the Page you are commenting on, not your account. If you can attach a photo under a post on a different Page, the problem is almost certainly specific to the first one.
We could not find a Facebook or Meta help page that documents this exact message. The causes below are the common explanations given by Page admins and users, plus ordinary troubleshooting. Menu names and screens change often, so treat each step as something to try, not a promise.
If you are a visitor: what to try
You cannot change another Page’s settings, but you can rule out problems on your side and find out whether the Page is the cause. Work through these in order; most take under a minute.
- Post a text-only comment. If it goes through, your account can comment, and the limit is on photos.
- Try a photo comment on a different Page or a friend’s post. If that works, the restriction belongs to the first Page.
- Update the Facebook app, or reload the page. An old app version, a stalled upload or a stale browser tab can cause odd errors.
- Try another device or browser. A browser extension, an ad blocker or a poor connection can get in the way of uploads.
- Check the photo. Very large files or unusual formats sometimes fail. Try a smaller JPEG or PNG.
- Look for a notice on your account. If Facebook has limited what you can do, you will usually see a message in your notifications or under Support Inbox.
- Message the Page. If you really need to share an image, ask the admin to allow it, or send it to them directly.
If the Page does not take photos in comments, describe the image in text, or share it as a post on your own profile and tag the Page if tagging is allowed. Do not paste the same picture into many comments: that can look like spam.
If you are the Page admin: where to look
If you run the Page and visitors tell you they cannot add photos, there is a good chance a visitor or comment setting is responsible. Facebook renames and moves these controls from time to time, so the labels below are examples rather than a fixed path.
- Open your Page settings from the Page profile, using the settings or the gear icon, depending on which version of Pages you have.
- Search the settings for words like “visitor”, “comments” and “posts”. Look for the options that decide what visitors may publish or add, and whether photos and videos are included.
- Allow what you are comfortable with. If you want visitors to attach photos, make sure that is switched on. If you do not want it, leave it off and tell people why.
- Test as an ordinary user. Admins can often do things visitors cannot, so you will not see the problem on your own account. Ask a friend to try, or use a personal profile that has no role on the Page.
- Check the individual post. A few post types or audience restrictions limit who can comment, so test on more than one post.
| Who sees it | Likely cause | What to try |
|---|---|---|
| Visitors on one Page only | The Page’s visitor or comment settings do not allow photos | Ask the admin; admins check their settings |
| One person on every Page | An issue with the account, app or device | Update the app, try another device, check your notifications |
| Everyone on one post only | A post-level restriction on who can comment | Admin checks that post’s audience and comment settings |
| Nobody can comment at all | Comments are limited or turned off | Admin reviews who can comment on the Page and on the post |
Other things that can block a photo comment
If the Page settings look fine, the cause may be somewhere else. These are worth a quick check.
- A temporary Facebook problem. Uploads sometimes fail for a short time. Try again later before changing anything.
- Account limits. Facebook can restrict features on an account for a while after unusual activity. You normally get a message that says so.
- Page or group rules. Some Pages and Groups have moderation tools that hold or hide certain kinds of content, including images.
- Age or location restrictions. A Page with audience limits can behave differently for people outside the allowed group.
- The wrong place. Photos can usually be attached to comments, but not to every kind of reply or every kind of post.
Should a Page allow photo comments?
If you run a Page, switching photo comments on or off is a judgement about your audience, not a technical question. It is worth weighing both sides.
- Customers can show how they use your product, which makes a thread more useful.
- People answering a question can include a picture instead of a long description.
- Photos make a comment section feel more alive and personal.
- Spam and unwanted images are harder to catch than text.
- Moderation takes more time, especially on busy posts.
- Inappropriate pictures can sit under your name until you remove them.
If you allow them, use the moderation tools Facebook gives Page admins: hide or delete comments, block words and review reports. That way you keep the benefit without losing control.
When to contact Facebook
If you have tried everything above and the message still appears on Pages where you know photos are allowed, the problem may be with your account or with Facebook itself. Use the Help Center to report a problem, and if you run a Page, use the Meta Business Help Center for support with Pages. Describe what you see, which device and app version you use, and what you have already tried, so the answer can be specific.
Getting more real comments on your Page
Many people who run into this message are Page admins who care about how active their posts are. If that is you, the bigger win is to make comments easy and worthwhile, not just to remove limits. Our guide on how to get more comments on Facebook walks through twelve practical tactics, and the Spam community standard explains what Meta does not allow when you ask for engagement.
Frequently asked questions
Why does Facebook say photo comments on this page are not allowed?
It usually means the Page, or the post, is not set up to accept photos in comments from visitors. Check whether photos work on another Page to confirm it is specific to this one.
Can I fix it if I am not the Page admin?
No. A visitor cannot change a Page’s settings. You can rule out problems on your own side, then ask the Page to allow photo comments or send the image another way.
Why can the admin add photos when I cannot?
Admins can often do things visitors cannot. Test with an account that has no role on the Page to see what visitors experience.
Is this a bug in the Facebook app?
It can be, but it is more often a setting. Update the app and try another device first. If it works on other Pages, it is probably not a bug.
Does this affect Groups and personal profiles too?
Similar limits can exist elsewhere, since admins and owners control who can comment and with what. The steps differ by place, so use the search box in the relevant settings.
