Legal

Refund Policy

Our services are digital and delivered electronically, so refunds work differently from physical goods. This page explains exactly when you can cancel, when you are entitled to a refund, and how to get help.

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No returns after delivery

Once an order is delivered it cannot be returned, because the service is digital.

Full refund if we don’t deliver

If we miss the 24–48 working hour window, you get a full refund within 7 days.

Refill protection

Products with a refill guarantee are covered for the period shown on their product page.

Cancelling an order

You can cancel an order at any time until it has been delivered. Please note that cancelling an order does not entitle you to a refund or return — when a refund is due is explained below.

To cancel, contact us as soon as possible with your order number. Orders begin processing shortly after payment, so the sooner you ask, the more likely it is that we can stop the order in time.

Returns after delivery

Because we provide digital services, there is no return policy once an order has been delivered. A delivered order cannot be returned or exchanged, and it is not eligible for a refund.

When you are entitled to a refund

If we fail to deliver your order within 24 to 48 working hours, you will receive a full refund within 7 days.

Refunds go back to the payment method you used wherever possible. If that is not possible — for example with some cryptocurrency payments — we will agree an alternative with you.

Orders we cannot deliver because of the details provided are not treated as a failure to deliver. This includes an incorrect link or username, a private or restricted profile or post, and content that is removed or deleted before delivery completes. Please double-check your details before you order.

Refill guarantee

Some products include a refill (“drop protection”) guarantee. Where a product page states one, it applies for the period shown on that page. If the delivered amount drops during that period, contact us with your order number and we will replenish it. A refill is separate from a refund and is limited to the terms stated on the product page.

How to ask for help

  1. Contact us by opening a support ticket on our contact page.
  2. Include your order number and the email address you used at checkout, and describe what went wrong.
  3. We review your request against this policy and reply with the outcome. If a refund or refill is due, we process it as described above.

Payment disputes

If something is wrong with an order, please contact us before opening a dispute or chargeback with your bank or payment provider — we can usually fix it faster. If a payment is reversed or disputed, we may suspend the related order and account until the matter is resolved.

Please read our Terms & Conditions before placing your order — this policy forms part of them. Details on how we handle your personal information are in our Privacy Policy.